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2023-07-24 10:41:00 EDT
Type: incident
Status: closed
Description: Outbound calling from University phones is currently unavailable. Our outbound phone service provider, Lumen, has escalated the issue. Inbound phone calls are still working. We will provide more information as it becomes available. Thank you.
2023-06-26 09:00:00 EDT
Type: incident
Status: closed
Description: ITS has become aware of an issue with SUNY HR feeds and various systems, including but not limited to Identity and Access Management (accounts), the Performance Program & Evaluation system, and Interview Exchange. Other systems may also be affected. Please contact the ITS Help Desk at 607-777-6420 if you have any questions or if you need to report an issue.
2023-06-21 08:39:00 EDT
Type: incident
Status: closed
Description: Papercut Student Printing is currently unavailable. ITS is looking into the issue. We will update as we get more information. Please contact the ITS Help Desk with any questions, 607-777-6420
2023-06-15 06:00:00 EDT
Type: incident
Status: closed
Description: ITS Network Administration will be performing a software update on the Ivanti ( Pulse Secure ) VPN system from 6:00 - 7:00 am on Thursday, June 15, 2023. You will not be able to remote login to the Binghamton University network using the VPN during this time. Once the software update is complete the system will begin asking users to upgrade their Ivanti Secure Access Client. You can accept and upgrade the local client or defer the upgrade to a later date. Please contact the ITS Help Desk at 607-777-6420 or helpdesk@binghamton.edu if you have any questions.
2023-06-15 06:00:00 EDT
Type: maintenance
Status: planning
Description: ITS Network Administration will be performing a software update on the Ivanti ( Pulse Secure ) VPN system from 6:00 - 7:00 am on Thursday, June 15, 2023. You will not be able to remote login to the Binghamton University network using the VPN during this time. Once the software update is complete the system will begin asking users to upgrade their Ivanti Secure Access Client. You can accept and upgrade the local client or defer the upgrade to a later date. Please contact the ITS Help Desk at 607-777-6420 or helpdesk@binghamton.edu if you have any questions.
2023-05-30 11:03:00 EDT
Type: incident
Status: closed
Description: Papercut Student Printing is currently unavailable. ITS is looking into the issue. We will update as we get more information. Please contact the ITS Help Desk with any questions, 607-777-6420.
2023-05-29 18:45:00 EDT
Type: incident
Status: closed
Description: The Help Desk has received reports that some systems that authenticate using the CAS, single sign on are unavailable. ITS is looking into the issue. We will update when more information becomes available. Please contact the ITS Help Desk with questions, 607-777-6420.
2023-05-24 08:50:00 EDT
Type: incident
Status: closed
Description: There is a power outage on Hawley Street that is affecting the network in the buildings housing the Small Business Development Center and the Educational Talent Search. NYSEG expects power to be restored around 10:30 am. ITS will update as more information becomes available. If you have additional questions, please contact the ITS Help Desk, 607-777-6420.
2023-05-18 19:13:00 EDT
Type: incident
Status: closed
Description: The Help Desk has received reports that Banner INB is unavailable. We will update when more information becomes available.
2023-05-11 08:19:00 EDT
Type: incident
Status: closed
Description: The ITS Help Desk is receiving reports that the virtual desktop environments are unavailable. We will update with more information as it becomes available. Please contact the Help Desk, 607-777-6420 if you have questions.