This page contains all current information on the status of this incident.
| Incident Details | |
|---|---|
| Incident Status | closed |
| Services Impacted |
Brightspace (LMS)
|
| Start Time | 2021-12-07 11:00 EST |
| End Time | 2021-12-07 23:19 EST |
| Description | Information Technology Services has had reports of issues accessing items in Brightspace. In particular, the "my Courses" widget on the home page is not loading the list of courses. A workaround is to use the "Course Selector" icon above the Brightspace Navbar. There have been other issues reported including access to edit various items within a course. Brightspace has notified us that they are working to resolve the problem: The D2L Network Operations Center (NOC) advises that an event may be impacting your experience with some of our products and/or services. End User Impact: "My Courses" Widget - Unavailable Current Status: Dec 7 2021 3:58PM (UTC) - All required technical teams are actively working to resolve this issue. Approximate Event Duration: Start Time: Dec 7 2021 3:49PM (UTC) End Time: (event ongoing) We sincerely apologize for the impact this disruption may be causing your organization. We will follow up with further updates as they become available. |
| Incident Updates | |
|---|---|
| Time | Detail |
| 2021-12-07 12:09:09 EST | Brightspace has updated the issue to include other items in Brightspace: End User Impact: Brightspace - Course Content, My Courses Widget, Quick Eval Widget, Work To Do widget, SCORM Objects and other functionality in the LMS is unavailable. Current Status: Dec 7 2021 4:47PM (UTC) - The vendor is fully engaged and working on finding a resolution to this issue. Approximate Event Duration: Start Time: Dec 7 2021 3:49PM (UTC) End Time: (event ongoing) |