This page contains all current information on the status of this incident.
| Incident Details | |
|---|---|
| Incident Status | closed |
| Services Impacted |
Banner INB (Internet Native Banner)
BingView (VDI) Brightspace (LMS) BUBrain (Banner SSB) Single Sign On (CAS) SUNY Employee Services Portal Virtual Private Network (VPN) |
| Start Time | 2021-10-16 11:00 EDT |
| End Time | 2021-10-16 14:21 EDT |
| Description | The ITS Help Desk is receiving reports of errors logging into systems that use the CAS login and 2-Factor Authentication. There are also errors reported with Pulse Secure VPN as well as access to Brightspace and BU Brain Self Service. Information Technology Services administrators have been notified. Any updates to the status of logins will be posted to the ITS System Status page - https://itstatus.binghamton.edu |
| Incident Updates | |
|---|---|
| Time | Detail |
| 2021-10-16 15:01:31 EDT | The login issues reported earlier have now been resolved. Please contact the ITS Help Desk at helpdesk@binghamton.edu with any questions or to report any system problems. |
| 2021-10-17 15:21:07 EDT | If you are continuing to see messages that Brightspace or other systems are still unavailable after the login problem yesterday, please clear your browser cache and log completely out of my.binghamton.edu and quit all browser windows. Reopen the browser and log back in using your password and one time password and Brightspace should load. Here are instructions for clearing the browser cache in the Chrome browser. Be sure to select the option to clear it for "All Time" https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop In Safari or iOS: https://support.apple.com/en-us/HT201265 |