Incident Details

This page contains all current information on the status of this incident.

Incident Details
Incident Status closed
Services Impacted Email, BMail (Google Apps)
Start Time 2021-04-06 13:10 EDT
End Time 2021-04-06 15:30 EDT
Description People at Binghamton University are seeing the following error when attempting to access maps.google.com:

We are sorry, but you do not have access to Google Maps. Please contact your Organization Administrator for access.

This occurs if you are logged into your web browser with your @binghamton.edu Google account.

As a workaround, you can open Google Maps in an Incognito window - click the 3 dots in Google Chrome and choose "New Incognito Window". Then you can access the maps.google.com web page. (In Safari, Firefox and Edge use the option for 'Private" window).

Information Technology Services has contacted Google about this problem and is working to resolve it.
Incident Updates
Time Detail
2021-04-07 08:01:25 EDT The problem with accessing Google Maps has been resolved. The web page for Google Maps should now display as usual even when signed into a Binghamton University Google account. Please contact the Help Desk if you have any questions or to report any system problems.